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1 Nov 2022

Permanent Front Office Receptionist/ Reservationist Needed

Molenvliet – Posted by Jobland24 Stellenbosch, Western Cape, South Africa

Job Description

Front Office Receptionist/ Reservationist Needed

Job Location: Stellenbosch
Job Categories: Receptionist
Job Type: Permanent
Company/Employer: Molenvliet
Job Title: Front Office Receptionist/ Reservationist Needed


Introduction

The Hotel Receptionist/ Reservationist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Estate Manager to maintain a smooth room bookings service.

Duties & Responsibilities

  • Experience in front office and reservations in guest house / hotel environment
  • Great communication skills and ability to handle more than one telephonic request when required
  • Proven ability to communicate professionally verbally and in writing
  • Familiarity with booking systems (MEWS) and booking partners (Booking.com, Expedia, etc.)
  • Ability to handle all type of guests and the immediate report guest complaints
  • Friendly, enthusiastic and able to work under pressure
  • A friendly and welcoming approach with high standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work unsupervised
  • Professional appearance and attitude
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Excellent administrative skills and the ability to use email and booking systems
  • Own Transport & ideally reside close-by the Estate.

Desired Experience & Qualification

  • High school certificate, tersiary diploma or equivalent
  • Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
  • Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
  • Excellent administration, written and verbal communication skills
  • Fluent in English
  • A proactive approach to dealing with issues that may arise
  • Highly organized, able to multitask and prioritize and work under pressure
  • Package & Remuneration

Senior Position:

  • R 18 000.00 per month CTC

Junior Position:

  • R 12 000.00 per month CTC
  • No additional benefits included in this position.

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