Permanent Job Vacancy for Service Delivery Needed
Job Vacancy for Service Delivery Needed
Location: Western Cape
Job Type: Permanent
Company/Employer: The Building Company
Job Title: Job Vacancy for Service Delivery Needed
- Manager : Service Delivery
- Tracking of service metrics
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using creativity to establish, improve, and refine services.
- Building partnerships and liaising with team leaders to determine the department’s services, delivery criteria, and solutions for issues that may arise.
- Help to develop IT policies, procedures, and practices
- To uphold and promote the company values and culture
- Grade 12
- IT related qualification or relevant experience
- Proven experience managing a service desk or IT helpdesk
- Familiar with software, hardware, and network components of an IT landscape
- Experience working with service desk ticketing systems
- Incident and problem management experience
- Familiarity with ITIL
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