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2 Jul 2022

Permanent Job Vacancy for Service Delivery Needed

The Building Company – Posted by Jobland24 Western Cape, South Africa

Job Description

Job Vacancy for Service Delivery Needed

Location: Western Cape
Job Type: Permanent
Company/Employer: The Building Company
Job Title: Job Vacancy for Service Delivery Needed

Vacancy Details


  • Manager : Service Delivery


  • Tracking of service metrics
  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using creativity to establish, improve, and refine services.
  • Building partnerships and liaising with team leaders to determine the department’s services, delivery criteria, and solutions for issues that may arise.
  • Help to develop IT policies, procedures, and practices
  • To uphold and promote the company values and culture


  • Grade 12
  • IT related qualification or relevant experience
  • Proven experience managing a service desk or IT helpdesk
  • Familiar with software, hardware, and network components of an IT landscape
  • Experience working with service desk ticketing systems
  • Incident and problem management experience
  • Familiarity with ITIL


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