Permanent Job Vacancy for Unemployed Hotel Receptionist Wanted Urgently
Job Vacancy for Unemployed Hotel Receptionist Wanted Urgently
Location: Bela Bela
Job Type: Permanent
Company/Employer: Orion Group
Job Title: Job Vacancy for Unemployed Hotel Receptionist Wanted Urgently
An exclusive Game Lodge in the Bela Bela area is looking for the expertise of a suitable front office person to provide an efficient Reception and Reservations service.
This intimate lodge, situated on a private game reserve, consists of 20 rooms and offers guests restaurant, bar, outdoor boma, and conference facilities.
Duties & Responsibilities
- Provide an efficient and professional Front Office and Reservations service to guests, adhering to the company’s policies and procedures at all times.
- Ensure that the reception area is clean and neat, brochures, rate sheets and maps are neatly on display, checking guests in and out, and handling guest queries and/or complaints.
- Ensure that maximum occupancies and turnover are achieved at all times.
- Ensure that all guests are received and accommodated in an efficient and friendly manner.
- Run night audit as per procedure
- Ensure that all guest accounts are correct and ready on departure.
- Carry out all internal Control Procedures.
- Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure
- Ensure that you are at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guest.
- Ensure that all guest profiles are entered correctly on the system and are routed to the correct company.
- Pay special attention to special notes, preferences, etc.
- Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.
- Desired Experience & Qualification
- 2 years experience as a Receptionist within a Hotel
- Protel experience
- Reservations experience
- Computer Literate
- Hospitality Qualification advantageous
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